What are reviews and client surveys?
Through reviews you can get first-hand feedback and comments from clients once the delivery is received. You can evaluate the quality of service, friendliness of the carrier, and state of the package shipped.
How does it work? It is very easy. Just activate “NOTIFICATIONS” and click “FEEDBACK”.
At the end of the email all the client has to do is click on a STAR ranking between 1 and 5. Depending on the number of stars the client chooses, the client will be taken to another page where they will be asked 3 questions and will be able to leave their comments if they so choose.