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Web platformSettings - Account configuration

How to add substatuses?

Go to Settings/Account configuration/Substatuses

The substatus are subcategories of the parent “Delivered”, “Not delivered” and “Partially delivered” status. For example, a “Not delivered” status can have a “Customer not in place” substatus. These substatuses will be selected by the mobile users.


To create a new substatus press the “New substatus“ button on the toolbar on the top of the page:


And complete the form:

  • Status: Parent status: “Delivered”, “Not delivered” and “Partially delivered”
  • Name: Name of the substatus, example: “Post sales”.
  • Code: Internal code of the substatus.
  • Type: Where the substatus will be displayed.


user must sign out and log in again to see the new substatus on the application.

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